Our popular questions

Can you only repair cell phones or do you repair other electronic devices as well?

At Professor Mobile, we repair cell phones on a daily basis. In addition,it is possible to fix all sorts of electronic repairs including laptops, tablets & gaming systems.

We specialize in:

  • iPad repair
  • iPhone repair
  • Samsung repair
  • HTC repair
  • laptop repair
  • & so much more!

What does the repair estimate include?

The repair price estimate includes both replacement parts and labor.

How do I organise or book a repair?

If it is a standard repair such as broken screen or faulty buttons on a current model, just come into the shop during opening hours! If you have a unique problem please contact us!

Why is my phone slower after updating to the newest version of software?

Older devices have been known to slow down if a recent software update has been installed because the phone’s hardware is not equipped to support the new features of the operating system. In late 2017, Apple issued an apology for their battery life with phones such as the 6s. A new battery can help with the latest software such as iOS 11.

What should I do if I drop my phone in water?

After you’ve removed your device from the liquid, dry the outside of the phone being careful to not press any buttons. If possible, remove the battery to decrease the likelihood of a short. Don’t use rice or a microwave!!!

Bring your liquid damaged item to us and we can check if anything can be saved or repaired.

Am I expected to pay for the repair before or is payment due upon receipt?

Since every kind of repair we perform is different, payment is due upon receipt.

When should a phone’s battery be replaced?

The typical cell phone battery begins to deteriorate after 400 charging cycles. The average user will reach this point after 1-2 years of regular usage.

If I currently have a warranty protection on my device, will any repairs you do make my warranty void?

When your item becomes damaged from an accident, your warranty protection becomes void.

If I really need my item repaired as quickly as possible, how can I be sure your services are fast enough?

Typically most repairs are completed within a week. If you need your item urgently for business or travel reasons please contact us by telephone.

My phone doesn’t charge. How can I tell if it’s the battery or charge port?

If your phone does not charge altogether, check to see if the port is loose or dirty. If it’s loose or dirty, you will most likely need a charging port replacement. If an aux cord can be firmly plugged in, you are most likely experiencing a battery issue.

Do you sell or take trade ins on used phones?

Depending on the condition and age of your phone this may be possible. Each product is considered on an individual basis.